GDPR Policy

At Intelipak Ltd ("we," "our," "us"), protecting your personal data and privacy is a top priority.
This GDPR Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK Data Protection Act 2018.

1. Who We Are

Intelipak Ltd
Food Packaging, 54 Bridge Street, Glasgow G5 9HU, United Kingdom
? 0141 739 4736
✉️ sales@intelipak.co.uk

We act as a "Data Controller" under GDPR for the personal data we process.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Name, job title, and business name
Contact information (e.g., address, email address, phone number)
Payment and transaction details
Purchase history
Website usage data (e.g., IP address, browser type)
Any correspondence sent to us (e.g., via email or contact forms)

3. How We Use Your Personal Data

We use your data to:

Process and deliver orders
Respond to enquiries and provide customer support
Manage our relationship with you
Improve our services and website
Send marketing communications (where lawful and consented)
Comply with legal obligations

We always process your data lawfully, fairly, and transparently.

4. Legal Bases for Processing

We rely on one or more of the following legal bases:

Contract: To fulfill our agreement with you (e.g., deliver goods you purchase)
Legal Obligation: To comply with UK laws (e.g., record-keeping requirements)
Legitimate Interests: For running our business efficiently and improving our services (where this does not override your rights)
Consent: For marketing communications or other activities where required by law

5. Sharing Your Data

We may share your personal data with:

Payment service providers
Delivery and logistics companies
IT and system administration providers
Regulatory authorities if required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes it was collected for
Meet legal, regulatory, or accounting requirements

Typically, we keep order and billing information for at least 6 years for tax and audit purposes.

7. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Object to processing or request restriction
Request data portability (to transfer data to another provider)
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of your rights, please contact:
✉️ sales@intelipak.co.uk

8. Data Security

We take appropriate technical and organisational measures to safeguard your personal data, including:

Secure servers and encrypted storage
Access controls and internal data protection policies
Staff training on data security and GDPR compliance

9. International Transfers

We primarily store data within the UK and EEA.
If we transfer your personal data outside of these areas, we ensure it is protected with appropriate safeguards (e.g., Standard Contractual Clauses).